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Missed a delivery? There are four options for you to get the item you missed: Arrange a free redelivery to your house. Arrange a free redelivery to an alternative local address. Arrange a free redelivery to a Post Office® and collect it from there. Want your item as soon as possible?
- Book a Redelivery
Track your item. Postcode finder. Price finder. Online...
- Book a Redelivery
Track your item. Postcode finder. Price finder. Online postage. Book a Redelivery. Get the Royal Mail App.
You can apply online via the Royal Mail website (you will need to open an account if you don’t already have one). Or you can print and complete the form online and bring it into your local Post Office branch.
Get help and support with our Redelivery service, including help with item reference numbers, and cancelling or changing a redelivery.
Get help and support with our Redelivery service, including help with item reference numbers, and cancelling or changing a redelivery.
Claims Centre. We're sorry there's been a problem, to find out how you should claim please choose from the options below: Not received an item you bought online – who should you contact? Claiming for lost or damaged items. How you claim depends on the service used, how and where the postage was paid for and/or where your item was posted: Stamps.
If you can’t find the retailer for your return item, please check if there is a return label in the original box that came with the item or contact the retailer directly for further advice. Most items are returned via our 48 hour returns service which means the majority of items are returned within 2 working days.
