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List the three basic navigation symbols used in Total Response and explain their meaning. Switch between keyboard and mouse navigation modes. Explain how to interpret the response advisor and how to update responders when new call information is collected.
The Foundation course introduces PowerPhone’s principles of effective emergency communication and is the first component of the Total Response Certification process in Law Enforcement, Fire Service and/or Emergency Medical Dispatch.
This course is designed to build your knowledge and validate your understanding of the Total Response Call Taking Formula. The information serves as the building block to your success as a highly-trained telecommunicator and as the foundation for all of PowerPhone's protocol-based certifications.
For decades, PowerPhone’s training courses have proudly set the industry standard for preparing emergency call handlers to respond to 911 calls. We have trained over 500,000 professionals worldwide.
PowerPhone, a national leader in 911 training and technology has announced the release of their entire continuing education curriculum online. A recent survey conducted by the company revealed a growing need for easing and more cost effective continuing education training for public safety personnel, with 78% of personnel expected to take at ...
Our new Protocols and Procedures course is the follow-up course to Call handler and it explains the “why” behind the most common protocols and procedures. Knowing how to access a protocol or procedure is just the beginning of your learning.
You’ll first access the Total Response Application Training, which consists of courses focused on PowerPhone’s patented approach to emergency call handling, and in-depth explanations on how to use the Total Response software.
