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A multi-service platform enhances the capabilities of those who answer the call by providing a unified way of quickly making decisions. It is a decision support system for all calls, including complex calls that require protocols from more than one service to streamline communication and pre-arrival instructions.
Overview. The APCO/NENA QA/QI standard defines the recommended minimum components and best practices of a QA/QI program within a PSAP. It recommends minimum requirements for the evaluation and QA of call processing to ensure a consistent, effective, and eficient level of service. Starting point for any size agency.
Navigate the Total Response Call Handler module and identify key features by name. Explain how protocols and procedures bring consistency to the call handling process. State the PowerPhone call handling sequence in order of operation.
Total Response is a comprehensive software solution, designed to improve emergency communication centers’ response capabilities through enhanced call handling protocols and training for 911.
At PowerPhone, we’ve dropped the dashes, so you won’t see 9-1-1 in any of our apps, tools or collateral. Maybe this begins a larger conversation. Maybe it’s time to drop the dashes nationwide.
19 maj 2016 · In order to field and manage emergency calls in a live environment, telecommunicators must receive supplemental training that will enable them to process the emergency calls that are specific to their respective PSAP or Emergency Services Provider.
The Foundations of Call Handling course introduces PowerPhone’s principles of effective emergency communication and is the first component of the Total Response Certification process in Law Enforcement, Fire Service and/or Emergency Medical Dispatch.
