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  1. Billing. Accounts are billed on a monthly basis and statement can be received by mail or email. Customers are responsible for: Providing and maintaining current and accurate information with ENMAX. Paying any amounts due, even if a statement has not been received. Reviewing the account and bill for accuracy.

  2. There are two types of charges on your water bill: Usage and fixed. Water and Wastewater rates are variable. They are based on the amount of water your household consumes and returns to the system, multiplied by a rate. Usage rates pay for the treatment of water and wastewater.

  3. Billing. Accounts are billed on a monthly basis and statement can be received by mail or email. Customers are responsible for: Providing and maintaining current and accurate information with ENMAX. Paying any amounts due, even if a statement has not been received. Reviewing the account and bill for accuracy.

  4. Questions or concerns about your water utility bill? Please visit the ENMAX Customer Care Centre or contact 310-2010. ENMAX is The City's contracted customer care, billing and meter reading provider. Need a new account? See how to set up a new water account, visit Accounts and Billing. Residential.

  5. Pay your bills and fees online with Calgary ePay.

  6. There are two types of charges on your water bill: Usage and fixed. Water and Wastewater rates are variable. They are based on the amount of water your household consumes and returns to the system, multiplied by a rate. Usage rates pay for the treatment of water and wastewater.

  7. Highlights of what you’ll see on your new and improved bill: Clarifies the services are provided by The City of Calgary; Includes service descriptions with easy to reference icons to show what you pay for; Shows wastewater charge as percentage of water usage and why

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