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The easiest way to pay is through the City's new web portal for utility billing. The web portal allows you to: View, print, or download your bills. Go green and enroll in paperless billing. View payment history and usage. Make a quick payment. Set up a payment plan. Sign up for AutoPay.
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- Neighborhood Payment Centers, Open Mon-Fri 9:00 Am to 5:00 Pm
Payment plans are available 24 hours, 7 days a week via our online account management tool. They can also be set-up 24 hours, 7 days a week via our automated phone system at 312-744-4426. If you prefer, you can speak with a customer service representative at 312-744-4426.
Easily manage your utility account online: Pay your bill. Enroll in paperless billing. Set up AutoPay or SelectPay. Set up a payment plan. Sign Me Up.
Locate and enter information from your statement using the form. We will locate your account based on this information. Please enter the information exactly as it appears on your bill, including dashes. For example, 123456-123456. Click Sample Statement link here to see a typical bill.
Welcome to the City of Chicago Payment Portal. Make payments quickly and conveniently from your computer or mobile device. Something went wrong. Please try again.
Pay Your Water Bill. Pay your utility bill online through the City of Chicago Utility Billing portal. To dispute a water bill, constituents can contact the Department of Finance’s Utility Billing and Customer Service Center at (312) 744-4426 or utilitybill@cityofchicago.org.
Pay Utility Bill. Payment options, and online account management: paperless billing, payment plans, automatic payments, and more.