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To find out about extended support pricing, call the PastPerfect support office at 800-562-6080, or visit our website (www.museumsoftware.com). Extended support is offered on a yearly basis, starting with your payment date, and provides unlimited calls to our highly trained support staff.
This User's Guide will provide instructions for installing and using PastPerfect Museum Software. It includes step-by-step procedures that will walk you through many features and functions of the program.
Support Services. With our PastPerfect desktop software, you can opt into our Annual Support service or choose to pay for support per incident. Purchasing Annual Support means that any of your PastPerfect users can contact our support team an unlimited number of times throughout the year.
BASIC PROGRAM SUPPORT. When you purchase the PastPerfect program, you receive free support for 30 days. During that period, you may contact our support staff via telephone or email as often as needed. We will answer questions about how to install and begin using the software.
When all of the museum's collections are properly cataloged in PastPerfect, you have an easy-to-use resource for knowing what your museum owns and how to find it. Keep in mind that it will take time to catalog each item.
We offer a number of free options for learning how to use PastPerfect, including our user guides, Knowledge Base, and variety of videos. For PastPerfect 5.0 users, we also offer three training CDs that cover everything from collections and contacts management to researching and reporting on your PastPerfect data.
This chapter will walk you through the basic steps to set up PastPerfect for your organization. Before you begin this task, PastPerfect must be installed on your computer. See Chapter 1 - Installation and Upgrade for details on installation. These are the steps recommended when using PastPerfect for the first time.
