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Phone (Toll Free): 866-278-3822 (This is for employers only. Individuals who have claim questions should contact the Customer Call Center at 888-737-0259). Customers who have general questions about filing an appeal should contact the Customer Call Center or Employer Call Center.
The fastest way is through your MyNCUIBenefits account. DUA Hotline: English/919-629-3857 | Spanish/919-276-5698. Visit our DUA page for more information. Learn how to create your MyNCUIBenefits account. Monday - Friday 8 a.m. - 7 p.m.; Saturday 8 a.m. - Noon.; Sunday Noon - 4 p.m. Monday - Friday 8 a.m. - 7 p.m.; Saturday 8 a.m. - Noon.;
Customers needing assistance with their unemployment insurance claim should contact us via phone at 888-737-0259.
Unemployment benefits provide temporary payments to eligible workers who lose their job through no fault of their own. These payments can help you with expenses while you look for employment. You must be able and available for work, and actively seeking work, to receive benefits.
The Division of Employment Security is responsible for the administration of the unemployment insurance program in the state of North Carolina. This program is a federal-state partnership, funded by federal and state unemployment taxes, which employers pay on the wages of their employees.
If you need help, contact the DES Customer Call Center at 888-737-0259 or reach out to them on their website at https://des.nc.gov/. Try the website during early morning hours or evenings before 10 pm; and as early as possible for calls to the call center.
For more information, contact your local NCWorks Career Center, or call 984-236-4197. To receive unemployment benefits after losing your job through no fault of your own, you must first file a claim with our Employment Security Division.
