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Update Macy's Credit Card billing address, email address, or phone number online. You'll need to add your Macy's Credit Card or your Macy's American Express® Card to your macys.com profile to change your billing address. If you need help adding your card, please Click Here.
Feel free to review our Customer Help Center for our most common topics. Chat with us by clicking the Chat Online link at the bottom of the page. Our Virtual Agent is available to assist 24 hours a day.
Can I Make Changes to my Store or Curbside Pick-Up Order? Customer service article: "How can I change or cancel my macys.com order after it has been submitted?" at Macys.com.
Complete this form to add new, delete inactive or modify existing shipping addresses and associated contacts. Please allow 1-2 business days for your request to be processed, at which time you will receive a request complete message via email.
Our return process is easy and fast. Learn more about our return policies, refunds, merchandise certificates and more. Start your free return and learn more about our returns and exchanges policies at Macy's.
*Note - The Vendor Address Change form and the Vendor Network Change forms are now a part of a new EDI Maintenance Application. For access, email your name and account number to financialec@macys.com.
Please update all internal systems to note this change of address for both Macy’s and Bloomingdale’s, as well as your UCC 128 shipping label address. For routing information, use the Routing Guide posted on MacysNet http://ww.macysnet.com. Please direct your questions to the Macy’s Transportation office at 678 406-7200. For
