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The web site makes it easy to register your Extended Warranty, create a repair request, and check the status of your repair during the course of the repair process. Mack Worldwide Warranty also provides customers with e-mail status updates during the entire course of the repair.
We work with customers from retail, schools, hospitals, and more to find new and innovative ways to provide our customers with the absolute best extended warranties available.
By Mail: Send a copy of your Mack Worldwide Extended Warranty and copy of your sales receipt to: Mack Camera & Video Service, Inc., 200 Morris Avenue, Springfield, NJ 07081. When does the Extended coverage start?
Fields marked with an asterisk (*) are required. (Ex. International Repair, TV Repair, Printer repair, etc...) Please enter the details of your request. A member of our support staff will respond as soon as possible.
You will be contacted by a Mack service representative within 24 hours with further instructions on getting your item repaired.
Transferable warranty contract. Mack Diamond Extended Warranties are designed to give you the best total protection for equipment for the life of the Extended Warranty. As a leader in the photographic industry, Mack Camera provides repair services for customers worldwide.
Please be sure that when you are asked to include your equipment serial number that you take this information directly off of your equipment and not from the box or the sales receipt. You may also call customer service at 1-800-252-6225
