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New York Medicaid Choice 1–800–505–5678. New York State Department of Health – Medicaid Managed Care.
If your EBT card is lost, stolen, defective, or never received, you can submit a replacement request online, by phone, or in person. If you make your request online or by phone, it will take from 7 to 10 business days for you to get your replacement EBT card.
In New York City, contact the Human Resources Administration by calling (718) 557-1399. Pregnant individuals and children can apply at many clinics, hospitals, and provider offices. Call your local department of social services to find out where you can apply.
Medicaid clients who have lost their EBT cards and have a change of address, should contact the Medicaid helpline to update their contact information at 888-692-6116 to update their address. Clients can also use the MAP-751K form below to make this change and fax it to 917-639-0837.
Division: Medicaid Helpline; Phone Number: (888) 692-6116; Business Hours: Monday - Friday: 8 AM - 5 PM; Automated Assistance is available in English and Spanish 24 hours, 7 days a week. Staff is available through the automated phone system during business hours, except on City Holidays. Most languages are available through a staff person.
Read the Medicaid At a Glance card to learn about eligibility factors, covered benefits, and cost sharing. Use the Plans by County Tool to learn what health plans are available in your county for Medicaid.
If your Medicaid is with your Local Department of Social Service (LDSS), to order a new Medicaid Benefit Identification Card, please call or visit your LDSS. If your Medicaid is with the Marketplace (NY State of Health) and you need to order a new benefit card please call the call center at 1 (855) 355-5777.
