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  1. Refill reminders and status updates. Stay on top of your prescriptions with refill tracking. You can get reminders by text, app notifications, or email. Plus, respond to text messages to place new orders.

  2. Most medications can be delivered by mail. Some medications, such as ones that need to be refrigerated, aren’t eligible for mail order. Prescription delivery may be available. Call your pharmacy for more information.

  3. Call anytime to order your prescription refills. Just call our mail-order service number at 1-888-218-6245 (toll free) . or the pharmacy refill phone number highlighted on your prescription label.

  4. By phone. Call the pharmacy refill phone number highlighted on your prescription label. Have your medical record number, prescription number, home telephone number, and credit or debit card information handy. Online. Visit kp.org/rxrefill to order your prescription refills online.

  5. Visit kp.org/pharmacy or download the KP app to fill or refill most prescriptions, check the status of your order, and set up reminders, or call 1-888-218-6245 (TTY 711). Home delivery. We encourage you to use our home delivery option, the safest option for all non-urgent refills.*

  6. Order refills through kp.org, the mobile app, or by phone and: Have them delivered by mail – you’ll get a 3-month supply for just 2 copays (and no shipping fees!) Request same-day or next-day delivery from a participating medical office pharmacy for a flat fee.

  7. Register at kp.org/register to order most refills online and have them mailed to you with no cost for shipping. Through the refill phone line. Call us at 800-548-9809 (TTY 711), 24 hours a day, and have the medication mailed to you or available for pick up at any medical center.*