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14 mar 2024 · The 2024 U.S. Customer Service Index (CSI) Study is based on responses from 64,781 verified registered owners and lessees of 2021 to 2023 model-year vehicles. J.D. Power goes to great lengths to ensure that survey respondents are true owners of the brand they are representing.
- 2023 U.S. Customer Service Index (CSI) Study | J.D. Power
According to the J.D. Power 2023 U.S. Customer Service Index...
- 2021 Customer Service Index (CSI) Study | J.D. Power
The 2021 U.S. Customer Service Index Study is based on...
- 2018 UK Customer Service Index (CSI) Study | J.D. Power
The study explores customer satisfaction with their service...
- 2023 U.S. Customer Service Index (CSI) Study | J.D. Power
9 mar 2023 · According to the J.D. Power 2023 U.S. Customer Service Index (CSI) Study, SM released today, satisfaction with the service experience declines 2 points to 846 (on a 1,000-point scale) in this year’s study.
11 mar 2021 · The 2021 U.S. Customer Service Index Study is based on responses from 62,519 verified registered owners and lessees of 2018 to 2020 model-year vehicles. J.D. Power goes to great lengths to ensure that survey respondents are true owners of the brand they are representing.
14 mar 2024 · Data analytics firm J.D. Power tries to help car shoppers establish expectations prior to purchase with its Initial Quality Survey and also provides a preview of the ownership experience with its...
19 wrz 2024 · The China Customer Service Index (CSI) Study measures customer satisfaction based on six factors (in order of importance): service facility (21%); service team (18%); welcome and diagnostic (17%); service quality (16%); service value (15%); and reservation (12%).
5 cze 2018 · The study explores customer satisfaction with their service dealer by examining five measures (listed in order of importance): service quality (26%); service initiation (23%); service advisor (19%); vehicle pick-up (17%); and service facility (16%).
28 mar 2024 · Now in its 44th year, the J.D. Power 2024 U.S. Customer Service Index (CSI) Study measures satisfaction with service at franchised dealer or aftermarket service facilities for maintenance or repair work among owners and lessees of one- to three-year-old vehicles.
