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26 wrz 2023 · ITIL® 4 has been created to help organizations meet increasing demands from the current complex digital environment. This reader's manual is designed to help readers understand and use the ITIL 4 practice guides. It provides an overview of their structure, content and key concepts.
Changes can be standardized and automated where uncertainty is low, which helps to decrease the costs and accelerate the changes. Check-lists, templates, and standardized ways of working can be used in these situations. This is reflected in the definition of a standard change.
This document provides guidance on the organizational change management practice in ITIL. It discusses the purpose of OCM, key terms and concepts related to change, transformation and evolution. It also covers values-based organizational change and principles for managing change.
This document provides practical guidance for the change enablement practice. It is split into five main sections, covering:
ITIL change management follows a standard operating procedure to eliminate any unintended interruptions and capture necessary details about a change before it is implemented such as reason for change, planning and approval.
UCISA ITIL: AN EXAMPLE CHANGE MANAGEMENT PROCEDURE 6 The CAB called by the Change Manager should consist of attendees who are relevant to RFC’s being considered. This also includes attendees for other groups and parts of the business. Authorisation at the CAB for each change must be
ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge. - ITIL_V4_Materials/1.
