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Content guides. How can we help? Account access and settings. Purchases. Troubleshooting and error codes. News and Safety. Need help? Contact us. Helpful articles. Can't log in? Struggling to get back into game? Find the quickest solution below. If you've upgraded to a Jagex Account h... Too many login attempts from your address.
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Head to our new Support Centre. Delayed response times - We're currently experiencing a high volume of requests, we might not get back to you within our normal response times. RuneScape. Contact us. What is your issue? Account. Payment. In-game. Technical.
If you give a rough idea of your problem (no private details please) either here or to @JagexSupport, then someone can link you with an appropriate support page.
Discussion. It's easy - you don't. Or do you? The goal of this post is to provide a straightforward guide which maximizes your chances of actually reaching a real Jagex moderator reading your message. I'll be as straightforward as possible - the support center is unintuitive and understaffed.
Jagex Support provides assistance with account-related issues for Jagex games, including email troubleshooting and recovery options.
Customer support via the website is centred on the online support centre, consisting of six areas: Bug report, Account help, Payment support, Safety centre, Technical support and Message centre. Within each section, users are provided with a drop-down of predefined subjects.
What do you need help with? Subject. In one or two words, what best describes your issue? Jagex account login email. The email you use to log in to your Jagex account. Jagex account name. The name visible in your Jagex account settings. Character names. The display name for any game characters linked to your Jagex account.