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  1. www.gene.com › contact-us › customer-serviceCustomer Service - Genentech

    Customer Service. Call Customer Service Monday through Friday, 9 am through 8pm EST at (800) 551-2231 for assistance, or find what you need here for ordering, returns and product issues.

  2. www.gene.com › contact-us › call-usCall Us - Genentech

    Provides coverage and reimbursement support, patient assistance and information resources. Phone: (866) 422-2377 or (866) 4 ACCESS Hours: Monday - Friday 6am - 5pm PT Genentech Patient Foundation

  3. www.gene.com › patients › patient-supportGenentech: Patient Support Services

    If you need help understanding your health insurance coverage for your Genentech medicine. Genentech Access Solutions helps people who are taking a Genentech medicine. We work with your doctor’s office, your health insurance plan and/or your specialty pharmacy to help you get your medicine. Call (877) GENENTECH/(877) 436-3683 to learn more

  4. www.genentech-access.comGenentech Access Solutions | Health Care Professionals

    In 2023, Genentech Access Solutions helped more than 290,000 eligible patients with access issues. For assistance, call (877) GENENTECH/(877) 436-3683 6 a.m.–5 p.m. PT, Monday through Friday

  5. www.genentech-access.com › content › damHow to Get Started With Genentech Patient Support Services

    LEARN MORE about how we may help by visiting Genentech-Access.com/patient. ONE NUMBER connects you to the support we offer. Call the Genentech Patient Resource Center at (877) GENENTECH/(877) 436-3683 with questions or to get started.

  6. www.genentech-access.com › hcp › my-patient-solutionsLearn About My Patient Solutions® | Genentech Access Solutions

    My Patient Solutions is an online tool to help you enroll patients in Genentech Access Solutions or the Genentech Patient Foundation and manage your service requests. It allows you the flexibility to work with Genentech Access Solutions when it’s convenient for you.

  7. www.genentech-pro.com › patient-support-servicesGenentech Pro | Genentech Patient Support Services

    Enrollment: Submit Genentech Access Solutions forms and request support for your patients and your practice; For assistance, call (877) GENENTECH/(877) 436-3683, 6 a.m.-5 p.m. PT, Monday through Friday.