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26 sie 2022 · The current paper aims to analyze the keywords related to mobile banking (otherwise known as m-banking) issues by focusing on its development from 2000 to 2020, of which the first publication ...
1 wrz 2021 · Banks using digital technologies save time, reduce operating costs and optimize monitoring, risk management and control methods, as well as being able to offer products and services in the market with improved quality. Customers using digital banking services can reduce the time between transactions and complete them securely.
31 paź 2018 · This paper provides a meta-analysis of the generalizations in the relationships between the antecedents and consequents of satisfaction with online banking services.
14 lip 2023 · The research followed the E-S-QUAL model to measure the online banking service quality (OBSQL) by five dimensions: e-customer service, site of the organization, website efficiency, user-friendliness, security, and privacy.
8 gru 2012 · The major empirical findings are that the Internet-primary bank is more efficient than most branching banks in deposit-raising activities, but with regard to investment and risk management activities, there are many brick-and-mortar banks that match the online bank performance.
23 sty 2024 · Online service quality acts as a lever that service providers use to drive e-customer retention in most affluent economies globally. Given the exponential growth in the adoption of internet banking during the COVID-19 pandemic, the purpose of this study was to evaluate the antecedents of e-customer retention among banks in Zimbabwe post the ...
14 lip 2023 · The research followed the E-S-QUAL model to measure the online banking service quality (OBSQL) by five dimensions: e-customer service, site of the organization, website efficiency,...
