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  1. Follow the steps below: Log on Garuda Indonesia website on www.garuda-indonesia.com, choose menu “My Trip” on the left side of the page. Enter booking code and last name, then click “Check”. You will be directed to Booking Confirmation page. Click “Modify flights” to change the flight schedule.

  2. Visiting the nearest Garuda Indonesia ticketing office, or; If your miles is still sufficient, you can rebook or re-redeem your miles on our website. After that, you can request for refund of the previous award ticket via our contact center.

  3. How to Request/Modify/Delete Altea User ID for Travel Agent Users

  4. Rescheduling is only allowed before flight departure. Rescheduling is only valid on tickets purchased via Garuda Indonesias Channel (Website, GIA Mobile App, Sales Office, and Contact Center). I have read online Manage My Booking notice and Information. <Important> Each booking is only allowed one Online Check-in.

  5. Get in Touch with Us. Related with service maintenance on the Contact Us feature on our website, temporarily customer voices can be conveyed via email to: e-booking@garuda-indonesia.com, for Reservation and Ticketing Service, baggage@garuda-indonesia.com, for Bagagge Handling Service,

  6. Visit https://request.garuda-indonesia.com/passenger/form. Go to “My Bookings” and Click ‘request a refund’ under Flight details. Enter the required details and make the payment if applicable. Through Garuda Indonesia Call Centre.

  7. For further information regarding the reschedule policy, the passengers are advised to contact Garuda Indonesias call center (24 hours) at (021) 2351 9999 or/and 0 804 1 807 807 or please visit our website at garuda-indonesia.com and Twitter @IndonesiaGaruda.