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  1. Get in Touch with Us. Related with service maintenance on the Contact Us feature on our website, temporarily customer voices can be conveyed via email to: e-booking@garuda-indonesia.com, for Reservation and Ticketing Service, baggage@garuda-indonesia.com, for Bagagge Handling Service, garudamiles@garuda-indonesia.com, for GarudaMiles Service,

  2. If you’d like to request a refund, you can send an e-mail to e-booking@garuda-indonesia.com by providing information as follows: Name as stated on the passenger’s ticket; Ticket numbers; All routes; Route that you wish to refund; Credit or debit card numbers; Scanned identity card & credit/debit card

  3. www.garuda-indonesia.com › id › enGaruda Indonesia

    Contact Garuda Indonesia for flight bookings, support, and more.

  4. Follow the steps below: Contact Garuda Indonesia live chat or contact center at 0804 1 807 807. Make a ticket reservation for your trip. Open the payment link sent to your e-mail. Select your preferred payment method: - Credit cards: Visa and Master. - Debit card (online debit): E-pay BRI. Fill in your personal data on the payment page.

  5. Through Garuda Indonesia Call Centre. Reschedule, reroute and refund can be done through Garuda Indonesia 24-hour Live Chat. Call Center: +6221 2351 9999, 0804 1 807 807; Email: customer@garuda-indonesia.com; Your request will be processed manually by the Garuda Indonesia customer service person. Through travel agent

  6. TRF126-ticket number/FULL TRF126-ticket number/FULL/CP100.00A Partial Refund 4a. Initiate partial refund and display refund record 4b. Add cancellation penalty TRF126-ticket number TRFU/CP100.00A Tax only Refund 5. Process tax only refund TRF__ (ticket number)/FULL/TAX 6. Process and print refund TRFP 7. Check coupon status TWD/L_ (from FA Line) 8.

  7. - Depending our the fare type, you may request to cancel or change your current ticket to other travel date or flight title with same ticket class or higher classes (not allowed downing grade to lower classes) and charges (change/refund fee + different fee between two flights - if available) should be applied. Different ticket classes and ...

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