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  1. Follow the steps below: Log on Garuda Indonesia website on www.garuda-indonesia.com, choose menu “My Trip” on the left side of the page. Enter booking code and last name, then click “Check”. You will be directed to Booking Confirmation page. Click “Modify flights” to change the flight schedule.

  2. Get in Touch with Us. Related with service maintenance on the Contact Us feature on our website, temporarily customer voices can be conveyed via email to: e-booking@garuda-indonesia.com, for Reservation and Ticketing Service, baggage@garuda-indonesia.com, for Bagagge Handling Service, garudamiles@garuda-indonesia.com, for GarudaMiles Service,

  3. Visiting the nearest Garuda Indonesia ticketing office, or; If your miles is still sufficient, you can rebook or re-redeem your miles on our website. After that, you can request for refund of the previous award ticket via our contact center.

  4. TRF126-ticket number/FULL TRF126-ticket number/FULL/CP100.00A Partial Refund 4a. Initiate partial refund and display refund record 4b. Add cancellation penalty TRF126-ticket number TRFU/CP100.00A Tax only Refund 5. Process tax only refund TRF__ (ticket number)/FULL/TAX 6. Process and print refund TRFP 7. Check coupon status TWD/L_ (from FA Line) 8.

  5. For further information please contact the Garuda Indonesia Call Center at 0804-1-807-807 (within Indonesia region only) or +62-21-2351 9999. It is easier and more convenient for your transaction with Garuda Indonesia Travel Voucher. You can also give this voucher as a special gift for your beloved ones or colleagues.

  6. How to get refund from Garuda Indonesia airlines for unused / partially used flight tickets? By online. Visit https://request.garuda-indonesia.com/passenger/form; Go to “My Bookings” and Click ‘request a refund’ under Flight details; Enter the required details and make the payment if applicable.

  7. Get in Touch with Us. Related with service maintenance on the Contact Us feature on our website, temporarily customer voices can be conveyed via email to: e-booking@garuda-indonesia.com, for Reservation and Ticketing Service, baggage@garuda-indonesia.com, for Bagagge Handling Service, garudamiles@garuda-indonesia.com, for GarudaMiles Service,

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