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  1. Follow the steps below: Log on Garuda Indonesia website on www.garuda-indonesia.com, choose menu “My Trip” on the left side of the page. Enter booking code and last name, then click “Check”. You will be directed to Booking Confirmation page. Click “Modify flights” to change the flight schedule.

  2. The guidance is set to control Garuda Indonesia (GA) distribution costs and to provide set clear expectations for reserving, booking, and ticketing itineraries through the use of Global Distribution System (GDS) or Amadeus Inventory Direct Link (AIDL) which use Office ID ***GI2***.

  3. Visiting the nearest Garuda Indonesia ticketing office, or; If your miles is still sufficient, you can rebook or re-redeem your miles on our website. After that, you can request for refund of the previous award ticket via our contact center.

  4. For further information regarding the reschedule policy, the passengers are advised to contact Garuda Indonesia’s call center (24 hours) at (021) 2351 9999 or/and 0 804 1 807 807 or please visit our website at garuda-indonesia.com and Twitter @IndonesiaGaruda.

  5. TRF126-ticket number/FULL TRF126-ticket number/FULL/CP100.00A Partial Refund 4a. Initiate partial refund and display refund record 4b. Add cancellation penalty TRF126-ticket number TRFU/CP100.00A Tax only Refund 5. Process tax only refund TRF__ (ticket number)/FULL/TAX 6. Process and print refund TRFP 7. Check coupon status TWD/L_ (from FA Line) 8.

  6. 24-Hour Free Cancellation: Garuda Indonesia generally allows passengers to cancel their flight within 24 hours of booking without any extra fee .

  7. Garuda Indonesia is the first Indonesian airline to join SkyTeam. Find More. With more than 600 daily flights, Garuda Indonesia proudly serves its passengers with the award-winning "Garuda Indonesia Experience" service, which highlights the warm Indonesian Hospitality and rich diverse culture.

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