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The guidance is set to control Garuda Indonesia (GA) distribution costs and to provide set clear expectations for reserving, booking, and ticketing itineraries through the use of Global Distribution System (GDS) or Amadeus Inventory Direct Link (AIDL) which use Office ID ***GI2***.
- Manage Your Bookings
Follow the steps below: Log on Garuda Indonesia website on...
- How to Refund Ticket? Task Entry
TRF126-ticket number/FULL TRF126-ticket...
- Manage Your Bookings
Follow the steps below: Log on Garuda Indonesia website on www.garuda-indonesia.com, choose menu “My Trip” on the left side of the page. Enter booking code and last name, then click “Check”. You will be directed to Booking Confirmation page. Click “Modify flights” to change the flight schedule.
Unless specified in the fare conditions, an International/Domestic ticket can be refunded directly at any Garuda Indonesia sales office or travel agentís office, which originally collected ticket payment.
The implementation of the flexibility in ticket reschedule and refund policy refers to the applicable term and condition. For further information regarding the reschedule policy, the passengers are advised to contact Garuda Indonesia’s call center (24 hours) at (021) 2351 9999 or/and 0 804 1 807 807 or please visit our website at garuda ...
24-Hour Free Cancellation: Garuda Indonesia generally allows passengers to cancel their flight within 24 hours of booking without any extra fee .
Rescheduling is only allowed before flight departure. Rescheduling is only valid on tickets purchased via Garuda Indonesia’s Channel (Website, GIA Mobile App, Sales Office, and Contact Center). I have read online Manage My Booking notice and Information. <Important> Each booking is only allowed one Online Check-in.
TRF126-ticket number/FULL TRF126-ticket number/FULL/CP100.00A Partial Refund 4a. Initiate partial refund and display refund record 4b. Add cancellation penalty TRF126-ticket number TRFU/CP100.00A Tax only Refund 5. Process tax only refund TRF__ (ticket number)/FULL/TAX 6. Process and print refund TRFP 7. Check coupon status TWD/L_ (from FA Line) 8.