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19 maj 2024 · Here are 15 conversations designed for ESL students to practice describing service problems. These conversations are categorized into lower intermediate, higher intermediate, and advanced levels, covering various formal and informal scenarios.
A collection of downloadable worksheets, exercises and activities to teach Customer service, shared by English language teachers.
Speaking: Through speaking exercises, students will simulate customer service scenarios to practice resolving complaints effectively. They will learn how to communicate empathy, reset expectations, and negotiate solutions that satisfy all parties involved.
Outlines and gives examples of various yes/no and open-ended questions and possible answers. Also some example questions used for sales practices are i... 3303 uses. A selection of English ESL customer service printables.
Business English Conversation Lessons: Customer Service. In this conversation lesson, students learn vocabulary related to customer service. Students then discuss the topic in small groups. Do the warm-up with your students, teach the vocabulary, and then have students do the conversation questions.
Ready-to-go conversation-based worksheets - for ESL students. With Teachers Notes and answers.
Watch a video and answer the questions about the customer service quality. This is a task to present some new adjectives on the topic. 1121 uses. A selection of English ESL customer service video quizzes.
