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Welcome to Firstmark Services. We're here to make your loan repayment as simple as possible. Watch our Getting Started video for a quick website tour. A full video transcript with audio descriptions is available.
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Log In to Your Account. Enter Username. Forgot Username? Don't Have an Account? Register.
Learn how payments are allocated across your loans when you pay more or less than your current amount due. Find out how to request special payment instructions online, by phone, email, or mail.
When you log in to your Firstmark.MyLoanManager.com account, you can make payments, check your balance, sign up for auto debit, and explore other information related to your loan. Phone: 844.649.2917 (7 a.m. – 8 p.m. (Central) Monday – Friday)
Log In to Your Account. Enter Username. Forgot Username? Don't Have an Account? Register. WELCOME, AND THANK YOU FOR CHOOSING CITIZENS! Firstmark Services is a trusted partner, selected by Citizens for servicing your loan, and is your primary point of contact for all items regarding your loan.
Submit a payment (see What are my options for making payments? section below) for the full principal balance of the loan, including the outstanding interest as of the date the payment will post to the account. You can find a current-day payoff amount on the homepage after you log in, listed under Current Balance in your Account Details, or ...
Can I make a payment using my credit or debit card? Dependent upon your lender guidelines, we may be able to accept a credit card payment. Call 888.538.7378 to find out if this option is available for your loan program. Can I make a payment over the phone? Yes. Call our customer service team at 888.538.7378 to make a payment free of charge.