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  1. DUA oversees the unemployment insurance (UI) program, which provides temporary income assistance to eligible workers in Massachusetts. DUA also determines and collects employer contributions to the UI program. To report fraud or get help with your claim, call Unemployment Customer Assistance at (877) 626-6800.

  2. Log in to UI Online. If you’re out of work and able to work, you may be eligible for temporary income called unemployment insurance (UI). If you qualify, you receive weekly payments to help cover your living expenses while you search for new employment.

  3. LOG IN: Unemployment Services for Employers. Unemployment Insurance (UI) provides Massachusetts workers with a valuable benefit―temporary income protection, training, and professional support during periods of unemployment and uncertainty.

  4. Visit DUAs website for instructions on how to certify by phone or online. You need to start certifying 1 week after you apply, even if you haven't heard from DUA yet. The DUA requires that you: do at least 3 “work search activities” each week you get benefits; keep a log of these work searches; and; show this log to DUA if they ask.

  5. UI Online provides a way for you to file and access your Unemployment Insurance claim. YouTube videos are available to help claimants learn about UI Online Services: How to Apply for UI Benefits – Getting Started with UI Online to File for Massachusetts Unemployment Benefits.

  6. 1. Visit Massachusetts DUA. If you received notification from MDUA to verify your identity, visit the website referenced in the message, then select Verify with ID.me. 2. Verify your identity. You can use the self-service verification method to verify your identity for unemployment benefits.

  7. online at: www.mass.gov/dua/eligibility. For assistance creating a UI Online account, visit: www.mass.gov/dua/fileclaim. To file your new UI claim or reopen an established claim online, visit our website at: www.mass.gov/dua/uionline. 1. Select Log in to UI Online for Claimaints. 2. Create a UI Online account or log in to an existing account. 3.

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