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Do you agree with 3's TrustScore? Voice your opinion today and hear what 586 customers have already said.
Three customer service. According to Ofcom's most recent customer service report (2017), Three received a below-average level of complaints. So while it isn’t quite up there with Tesco Mobile’s squeaky clean image, Three performs a lot better than the worst offenders, BT and Vodafone.
14 maj 2024 · Our in-depth review of the Three mobile network reveals how the provider performed in our survey of thousands of customers for value, performance and customer service. Plus get more information on Three's deals and coverage.
16 sie 2023 · Three customer service. While Three has extensive live chat and call centre options for customers looking to make changes to their plan, query a bill or complain, the network has not come out well in past Ofcom reports.
Ridiculously bad service and customer support. The Three app is completely unworkable. Verification texts being sent to the wrong number so I can't log in to manage my account. Have spent multiple hours texting AI chat bots and useless customer service agents who cannot fix the issue.
17 paź 2023 · According to Ofcom, "Three’s main complaint drivers related to billings, pricing, and charges (28%); complaints handling (25%); and faults, service, and provisioning (16%)". How we found Three's customer service
18 maj 2023 · One in five broadband customers (20%), and around one in ten (12%) mobile customers, said they had a reason to complain about their service or provider in 2022. However, satisfaction with how complaints are handled continues to be an industry-wide issue.
