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Whatever you need, we’re here to help. You’ll find the answers to most of your questions on this page, or you can chat with us 24/7. If you booked through a travel agent or partner airline, please contact them to make any changes to your booking. You can still use Manage your booking to add seats, extra baggage, special meals or other requests.
- Delayed Or Damaged Baggage
Track your delayed or damaged baggage online after flying...
- Our Mobile Apps
Download the Etihad Airways app for seamless travel at your...
- Feedback
Here at Etihad Airways we value customer feedback. Get in...
- Lost and Found
If you left something behind in an Etihad Airways lounge in...
- Delayed Or Damaged Baggage
Find the phone number and email address of Etihad Guest Service Centres for different regions and countries. For the UAE, the contact number is +971 600555666 and the email is guest@etihadguest.com.
We’re here 24 hours a day, seven days a week, with agents in countries around the world. Just let us know how we can help.
We're listening. Our Call Centres are busy with a high volume of calls. If you have questions, chat with us online. If you’ve got a question about travel requirements, restrictions or flight cancellations, or to request a refund, chat live to one of our team now.
Is your flight impacted by COVID-19 restrictions? We kindly ask that you refrain from calling our contact centre unless your flight is within the next 48 hrs.
You can also use your Etihad Guest Miles to book a flight with one of our partner airlines. To find out more or to make a reservation, please contact the Etihad Guest Service Centre at least 24 hours before your flight.
Book flights, manage and check-in online with Etihad Airways, the national airline of the UAE. Find out more about travel requirements, onboard Wi-Fi, lounges and offers, but no contact number available.
