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Airline customer service. For complaints about airline customer service, you should contact the airline directly. Aviation safety. For complaints about transportation safety or unsafe practices on the plane, you can contact the Transportation Safety Board of Canada. Unfair competitive services, including false advertising
January 15, 2024. When your flight is delayed or cancelled, you may be entitled under Canada’s Air Passenger Protection Regulations ( APPR) to: rebooking on a competitor airline; assistance (e.g., meals and accommodation); and. a lump sum compensation of up to $1,000 per passenger for your inconvenience.
The CTA's simplified complaint process will be easy to access, more efficient and use new systems and technology to deliver faster outcomes to air passengers who submit complaints to the CTA. The process applies to all air travel complaints, including active complaints that have already been submitted. Make a complaint.
Air travel complaints. If you experienced a problem, you must first contact your airline to resolve it. If that does not work, you can make a complaint with us. The Canadian Transportation Agency (CTA) processes complaints and settles disputes between travellers and airlines. Topics menu. Make a complaint. Passenger help. Know your rights.
Airline customer service departments. If you believe the airline's customer service issue has impacted your rights under the Air Passenger Protection Regulations, you can file a complaint with the CTA.
Purpose. (1) This guideline sets out the Complaint Resolution Office process for dealing with air travel complaints. (2) It provides instructions for passengers and airlines on the steps in the process, how they can participate and the deadlines that apply.
More information on our airline and safety ratings can be found here or by simply clicking on the safety rating link next to each airline. The maximum rating an airline can get for safety is seven stars. We also provide information on the history, aircraft types and in-flight offering (meals, drinks, seating and in-flight entertainment) […]
