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Claim assistance. File, Track, or Continue Claim. Use chat to get answers to your questions or to connect with a live agent. You can also check out our FAQs. Chat Now. FAQs. Upload Document. Reach us by mail. Looking to contact us? Shoot us an e-mail, and we'll get back to you as soon as possible.
- Claim Help
If your device was lost or stolen, call T-Mobile at...
- Claim Help
Prefer a phone call? We’ll connect you with the right person. Our experts are here and ready to help, Monday–Saturday, 8am–6pm CT. Contact customer support. Visit My Asurion. Did you know you can get help, access your benefits, and more in one convenient location? Sign in to your account or create a new one to get started.
Follow the step-by-step instructions presented in the app. You will need to log with your T-Mobile ID. Need additional help with your claim? Call Assurant at 1-866-866-6285.
The Service Contract Device Protection Plan provides coverage for hardware service issues (mechanical breakdown), JUMP!® Upgrades, unlimited screen protector replacements, and access to tech support and mobile security apps.
If your device was lost or stolen, call T-Mobile at 1-877-778-2106 to suspend your service and protect yourself against unauthorized charges. Have your mobile number and device information (manufacturer, model, and serial number).
Account holder contact information. Details about what happened to your device. Deductible Payment. Flexible Options for Repair or Replacement. Repair My Device. If your device is eligible for repair, you'll be able to schedule an appointment at a nearest repair location once your claim is approved. Replace My Device.
Losing or breaking your phone is extremely frustrating, but getting a replacement shouldn't. Here's how you can file a device replacement claim with Asurion.
