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  1. You can do many of the things you call us about online or in the American app. It's easy and convenient – just find your trip using your 6-character confirmation code or log in to your AAdvantage ® account. Here are just a few of the things you can do online: Book, change or cancel your trip. Check in for your trip.

  2. Contact us online. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number. The flight number, date of travel, and your origin and destination. Need help with something else? Reservations and ticket changes. Travel credit.

  3. Emails. Instead, contact aa.com security and attach a copy of any suspicious emails. For mail received in person, take a picture of the mailing and envelope and send via email. Email aa.com security Mail items. If the communication came in the mail you can file a complaint with the U.S. Postal Service.

  4. Retain a copy of all documents submitted to the airline for your personal records Once you have completed the form, please return it to us by email or mail: American Airlines, Inc. Central Baggage 4000 E Sky Harbor Blvd. Phoenix, AZ 85034 Email: central.baggage@aa.com Liability Limitations:

  5. Contact us online. Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number.

  6. Worldwide phone numbers. You may be charged a service fee for trips ticketed by our Reservations offices, airport ticket counters, or travel centers in certain countries or regions. Not all international calls to American Airlines are toll-free. Cell phone rates may be higher than landline rates.

  7. Create copies for safe keeping of your important attachments or favorite images you’ve been sent in Yahoo Mail without having to save the email message. Download the files you want to your...