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Customer Relations. Tel: +64 (0)9 366 2929. Fax: +64 (0)9 256 3531. Hours: 9:00am - 5:00pm (NZ time), Monday to Friday. Feedback. Please use our online form to submit your feedback here. Postal address. Air New Zealand Customer Relations. Private Bag 92007.
Freephone (within NZ): 0800 737 000. Phone: +64 (0)9 357 3000. Deaf or hearing impaired? Assistance is available for the deaf or hearing impaired via the New Zealand Relay Service. You can contact us via NZ Relay using NZSL, Text Relay or Caption Relay as well as TTY services.
Chat with us 24/7. The fastest way to get help from our customer care team is to use our live chat. Ask Oscar to connect you with one of our friendly team. Chat now. Still need help? Reach out to us. Contact now.
0800 897 951. Our english speaking Contact Centre in New Zealand can be contacted 24 hours a day, 7 days a week on 0064 9 357 3000 (International charges will apply). Local contact details: Calling from outside of Europe. Travel Agent website (Exclusive to Travel Agents only) www.airnewzealandtrade.com.
Phone (toll free within Canada): 1866 351 9528. Postal address: Air New Zealand Contact Centre Private Bag 93537 Takapuna Auckland 0740 New Zealand. Customer Relations. If you would like to submit feedback, please use our online feedback form or complete our customer experience survey. Phone (international charges apply): +64 (0)9 357 3000
Chat with us 24/7. The fastest way to get help from our customer care team is to use our live chat. Ask Oscar to connect you with one of our friendly team. Chat now. Still need help? Reach out to us. Contact now.
Change your flight. If you booked directly with Air New Zealand – on our website, the Air NZ app or through our Contact Centre, the best way to make changes to your flight is to manage it yourself online. When you sign in, we'll show you all the different changes you can make.
