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  1. Simply fill in this form and upload a photo verifying your identity (e.g. ID card or passport). We’ll then send your service card number to the email address saved in your profile. A member of staff at our Service Centre will personally check your details to rule out any fraud.

    • Help & Service

      Two-factor authentication is a security process that...

    • Customer service

      The Miles & More customer service team can be contacted in a...

  2. The Miles & More customer service team can be contacted in a variety of ways. You can send your enquiries via our contact form or by telephoning the Miles & More Service Team.

  3. If you can’t remember which email address you entered, you can log in to your Miles & More account using your service card number instead. You can then check your saved Travel ID, which you can change at any time.

  4. Simply order the free Miles & More online newsletter. You will receive your account balance as well as important information, attractive offers and news monthly via email. Your current account balance will be displayed to you in the newsletter and linked directly to your account statement online.

  5. Broaden your horizons and your comfort when traveling with Points. With Miles & More, you can earn Points (Points, Qualifying Points, and HON Circle Points) on every one of your Lufthansa flights, and these will help you achieve frequent flyer status.

  6. Haben Sie weitere Rückfragen zu Miles & More Selections oder konnte Ihr Anliegen nicht beantwortet werden? Wir helfen Ihnen gerne online mit Informationen zum Miles & More Selections weiter oder Sie kontaktieren uns telefonisch.

  7. Der Miles & More Kundenservice ist über verschiedene Wege für Sie da. Sie können Ihre Anfragen über unser vorbereitetes Kontaktformular oder per Telefon an das Miles & More Service Team richten. Oder schreiben Sie uns: Zum Kontaktformular. Übersicht alle Hilfeartikel.

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