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17 sty 2018 · I’m hearing from an inside source that United Airlines has embarked upon a major reeducation course (they call it “training”) for front-line employees, focusing on improving customer service. Trainings are routine and ordinarily not newsworthy.
Talk with an agent. Our Help Center has FAQs & helpful information to assist you with changing/canceling your flight, refunds, using your credits, baggage policy, MileagePlus, seat/upgrades, etc.
But when I have to "Hang Up and Call Again" at least two out of three times to get an agent who understands my actual question/problem and doesn't make up an answer on the spot, it demonstrates that a majority of the CS Agents do have inadequate training.
Upon completing this course you will have the skills to: List and describe techniques of effective communication and customer contact. Summarize and set out the characteristics of the various social styles and cultural differences of airline customers. Describe new trends in customer service.
11 lis 2019 · Below, we have compiled a list of the best free training videos to help you become the best customer service professional you can be. 20 Free Customer Service Training Videos 1. The 7 Essentials To Excellent Customer Service
11 sty 2024 · To call about an existing reservation, use the United customer service number 1-800-UNITED-1 (1-800-864-8331). For reservation assistance in the U.S. and Canada, call 1-855-820-3610.
United Customer Contact Center. If you’d like to buy a ticket or change existing reservations or tickets, start by choosing your current location from the list below. You can always purchase tickets without a service charge on united.com.
