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  1. Contact American. Save time online. You can do many of the things you call us about online or in the American app. It's easy and convenient – just find your trip using your 6-character confirmation code or log in to your AAdvantage ® account. Here are just a few of the things you can do online: Book, change or cancel your trip.

  2. Contact American. Reservations and ticket changes. Manage your trip online and save time. You can do many of the things you call us about online or in the American app. It's easy and convenient – just find your trip using your confirmation code or log in to your AAdvantage ® account. Here are just a few of the things you can do online:

  3. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number. The flight number, date of travel, and your origin and destination.

  4. Whether you require information about flights, reservations, lost or damaged luggage, customer relations, or the frequent flyer program, American Airlines has dedicated resources to help you. Contact Information

  5. Contact Customer Relations. If you wish to send an email to American Airlines Customer Relations directly, we ask that you include your record locator or ticket number, mailing address, flight numbers, origin and destination cities, dates of travel and full explanation of the reason for your contact.

  6. Within the U.S. and Canada. 800-882-8880 or your AAdvantage ® status reservation number. Daily. 7 a.m. – 10 p.m. (CT)

  7. American Airlines Group. 1 Skyview Drive, MD 8B351. Fort Worth, TX 76155. investor.relations@aa.com. (682) 278-0999. For Customer Relations inquiries, please visit: www.aa.com/customerrelations. Print this page. Email Alerts.