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  1. Visit our help section if you need assistance with changing a flight, adding a bag, updating your booking, or just about anything else. Find help here.

    • Online

      Manage your Air New Zealand booking online, view your...

    • Experience

      On board. Whether you're flying with us long-haul,...

    • Book

      Subscribe to our email and never miss a deal. Sign up. ......

    • Flying With Medical Conditions

      The Air New Zealand MEDA is based on the International Air...

  2. Easily manage your flight booking online. You can view, change and cancel your bookings, select a seat, order a special meal, add an extra bag and more through manage booking. Use your booking reference ending in "H" and family name.

  3. 0800 897 951. Our english speaking Contact Centre in New Zealand can be contacted 24 hours a day, 7 days a week on 0064 9 357 3000 (International charges will apply). Local contact details: Calling from outside of Europe. Travel Agent website (Exclusive to Travel Agents only) www.airnewzealandtrade.com.

  4. Step 1 is signing up online, and step 2 is clicking on a confirmation email from us. You also have the option to sign up for special offers when you book a ticket online. Because booking involves confirming your identity, we don't use a double opt-in.

  5. New Zealand. Customer Relations. If you would like to submit feedback, please use our online feedback form or complete our customer experience survey. Phone (international charges apply): +64 (0)9 357 3000 Email: cro@airnz.co.nz. Postal address: Air New Zealand Customer Relations Private Bag 92007 Auckland 1142 New Zealand. Baggage help

  6. We're here to help, 24/7, so please feel free to contact us anytime. United Kingdom. Sales, reservations & enquiries. Freephone: 0800 028 4149 (customer) Tel: +64 9 357 3000 (International charges will apply) Calling from overseas. TTY assistance is available for deaf and hearing impaired via Text Relay on. 18001 0800 028 4149. Feedback.

  7. Need to make changes to your flight? Just sign in with your six digit booking reference. You can find it in our confirmation emails.

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