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Get quick answers to your travel questions 24 / 7 with American’s virtual assistant or chat with us live. Click the 'chat bubble' to get started. Check out our frequently asked questions
- Receipts and Refunds
Request a receipt for tickets, fees and ancillaries, like...
- Reservations and Ticket Changes
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- Customer Service FAQs
After 24 hours, refunds to your original form of payment are...
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- Admirals Club
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- Technical Support
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- Receipts and Refunds
Contact American. Save time online. You can do many of the things you call us about online or in the American app. It's easy and convenient – just find your trip using your 6-character confirmation code or log in to your AAdvantage ® account. Here are just a few of the things you can do online: Book, change or cancel your trip.
Talk with an agent. Our Help Center has FAQs & helpful information to assist you with changing/canceling your flight, refunds, using your credits, baggage policy, MileagePlus, seat/upgrades, etc.
Log in to your account. Worldwide phone numbers. You may be charged a service fee for trips ticketed by our Reservations offices, airport ticket counters, or travel centers in certain countries or regions. Not all international calls to American Airlines are toll-free. Cell phone rates may be higher than landline rates.
Online check-in for flights from the U.S. opens 24 hours prior to departure. For flights to the U.S., the online check-in window opens 24 hours prior to departure from Doha. For all other flights, online check-in is available 48 hours to 90 minutes prior to the flight's departure.
We’re available 24 hours a day. Chat with us. U.S. and Canada. You can buy tickets without extra fees on united.com. To book with an agent, there’s a $25 fee by phone, $10 at a City Ticket Office, and $50 at the airport. If you’re an English speaker call 1-800-UNITED-1 (1-800-864-8331). Other languages we support.
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