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Contact us by phone. Fill out a form to create a service ticket and report a problem. Find all the information you need to contact Canada Post the way you prefer.
Find the solutions and assistance you need. Browse common support topics, report concerns and find the right way to contact us.
Contact Canada Post customer service before appealing to the ombudsman. You will need to provide the ombudsman with a closed service ticket number referencing your complaint.
How to contact us online or by phone. You can reach us on social media or by phone. In addition, you can fill out an online form to create a service ticket and report a problem.
The ombudsman investigates complaints that haven't been solved by Canada Post to a customer’s satisfaction. Learn how to file an appeal.
Individuals must first attempt to resolve their complaints with Canada Post Customer Service by calling 1-866-607-6301 or by submitting a demand online at https://www.canadapost.ca/web/en/pages/support/default.page.
Claims overview. Whether you’re sending or receiving a package, your mail items are important to us. If your package hasn't been delivered as expected, was delivered late, or was damaged during the shipping process, please let us know. We want to help you resolve your issue.
