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Credit card customers. From Philippines. (02) 8858-0000 or (02)7976-8000 / +1-800-1-888-8555 domestic toll-free for calls outside Metro Manila through PLDT landlines. Outside of Philippines. + (International Access Code) 800-100-85-800 international toll-free for selected countries/regions.
Call Customer Services at (02)8858-0000 to enroll OR fill out HSBC’s AutoCharge Form and send via email to cards@hsbc.com.ph. Wait for a text message confirmation that your enrollment has been approved.
You may get in touch with the Bangko Sentral Consumer Protection and Market Conduct Office through their Email: consumeraffairs@bsp.gov.ph; Webchat: http://www.bsp.gov.ph; Facebook: https://www.facebook.com/BangkoSentralngPilipinas or SMS: 021582277 (for Globe subscribers only).
For HSBC card holders and malapit kayo sa Shangrila Plaza mall, meron silang telephone outside the branch that you could use to call for their customer service. Additional tip lang: if your company is using Office 365, may mga companies na may kasamang Skype calls to anywhere sa Office 365 account nila.
Update your chosen email address and mobile number by calling Customer Services at (02)8858-0000 or (02)7976-8000 or by sending an email to hsbc@hsbc.com.ph. This is important to ensure your eStatements reach you in a timely manner.
For inquiries or complaints, please call HSBC's Customer Service at (02) 8858-0000 or (02)7976-8000 from Metro Manila, +1-800-1-888-8555 PLDT domestic toll-free, (International Access Code) + 800-100-85-800 international toll-free for selected countries/regions, or talk to us through Chat by clicking on the icon at the bottom right of our homepage.
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