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I booked a car reservation on the phone through Hotline Car Rental. I told the agent I wanted to make a reservation for Rochester Minnesota. The agent entered all my information, confirmed my reservation, and emailed me my receipt.
When I got to the rental car counter at O'Hare, there was no record of my reservation, even though I had received an email confirmation and number from Hotwire.
Hotwire has a rating of 1.5 stars from 770 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hotwire most frequently mention customer service, credit card, and rental car problems. Hotwire ranks 237th among Travel Search Engine sites.
HOTWIRE is committing FRAUD AND FALSE ADVERTISEMENT by selling extra car insurance as a bundle add on upon checkout. The insurance is not accepted by the rental car agencies they partner with.
Economybookings does not offer the mandatory insurance required so we had no option for affordable car insurance and could not rent the car. We were advised by the phone customer service rep to email the support centre to request a refund.
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