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  1. To get in contact with our helpful agents, call us or mail us using the contact information below. To find the specific address for any type of documentation you need to send us, reference the helpful table below.

  2. Federal Student Aid (FSA) is your federal loan provider. FSA uses servicers (private companies) like Nelnet to manage billing, questions, and payments, and to help you enroll in the best repayment plan for you. Learn more about Federal Student Aid opens in new tab See your repayment options with Loan Simulator opens in new tab

  3. Nelnet provides customer service for your Federal Direct Loan Program and Federal Family Education Loan (FFEL) Program loans that are owned by the U.S. Department of Education. Looking for your federal student loans from an account number that begins with E ?

  4. 22 wrz 2023 · If you need to contact Nelnet customer service, you can do so by phone, email, social media or mail. If you want to access your account information or make payments, you can do so through Nelnet's online portal.

  5. Create an Account. Forgot Username? | Forgot Password? Security Information.

  6. Nelnet Contact Information Phone: 1-888-486-4722 International Phone: 303-696-3625 Military Servicemember Phone: 1-855-324-4027 TDD/TTY users call 711 Hours of Operation: Call Eastern Time, Monday 8 a.m.—9 p.m., Tuesday & Wednesday 8 a.m.—8 p.m., Thursday & Friday 8 a.m.—6 p.m. Fax: 1-877-402-5816 Email: Log in to your account to email us

  7. 6 wrz 2022 · Learn how to reach Nelnet, a leading student loan servicer, by phone, mail, or online. Find out how to file a complaint against Nelnet if you have issues with your loan repayment or service.

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