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Sales, Reservations & Enquiries. USA Passenger Reservations & Enquiries. Toll Free (from within USA): 1-800-262-1234. Calling from overseas. Booking Help. Toll Free (from within USA): 1-800-262-1234. Feedback. Complete our Customer Experience Survey. See Customer Relations below for other contact options.
Telephone bookings and enquiries (24 hours) Freephone (calling within New Zealand): 0800 737 000. Tel: +64 (0)9 357 3000. Calling from overseas. Deaf or hearing impaired? Assistance is available for the deaf or hearing impaired via the New Zealand Relay Service.
One-way set price seat fares that are only available for purchase via our contact centre between 60 and 90 minutes before departure, for flights to or from a regional New Zealand airport. The seat fares that apply are NZD $169 for a single sector journey or NZD $249 for a multiple sector journey.
Phone bookings & enquiries. Sales, reservations & enquiries Toll free (from within USA): 1-800-262-1234 Calling from overseas. TTY relay callers See our TTY relay callers instructions for further detail on this service. Online booking help Toll free (from within USA): 1-800-262-1234. Airpoints enquiries Toll free (from within USA): 1-800-262-1234
Assistance is available for the deaf or hearing impaired via the New Zealand Relay Service. You can contact us via NZ Relay using NZSL, Text Relay or Caption Relay as well as TTY services. Special Assistance - New Zealand 0800 737 000. More contact details - Contact directory.
All our NZ domestic and international fares come with flexibility options so that you can make changes to your travel plans prior to departure. You can also use your credit to book flights up to one year in advance.
All our NZ domestic and international fares come with flexibility options so that you can make changes to your travel plans prior to departure. You can also use your credit to book flights up to one year in advance.
