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  1. Chat with us 24/7. The fastest way to get help from our customer care team is to use our live chat. Ask Oscar to connect you with one of our friendly team. Chat now. Still need help? Reach out to us. Contact now.

    • Plan

      Before you travel, discover our destinations, timetables and...

    • Sign In

      Chętnie wyświetlilibyśmy opis, ale witryna, którą oglądasz,...

    • Book

      Book flights from the UK to New Zealand, Los Angeles and...

    • Airpoints

      Airpoints™ is Air New Zealand’s loyalty programme, and our...

    • Experience

      On board. Whether you're flying with us long-haul,...

    • Phone Numbers

      Sales, reservations & enquiries. Freephone: 0800 028 4149...

  2. Customer Relations. Tel: +64 (0)9 366 2929. Fax: +64 (0)9 256 3531. Hours: 9:00am - 5:00pm (NZ time), Monday to Friday. Feedback. Please use our online form to submit your feedback here. Postal address. Air New Zealand Customer Relations. Private Bag 92007.

  3. Chat with us 24/7. The fastest way to get help from our customer care team is to use our live chat. Ask Oscar to connect you with one of our friendly team. Chat now. Still need help? Reach out to us. Contact now.

  4. Sales, reservations & enquiries. Freephone: 0800 028 4149 (customer) Tel: +64 9 357 3000 (International charges will apply) Calling from overseas. TTY assistance is available for deaf and hearing impaired via Text Relay on. 18001 0800 028 4149.

  5. Sales and reservations. Freephone (within NZ): 0800 737 000. Phone: +64 (0)9 357 3000. Deaf or hearing impaired? Assistance is available for the deaf or hearing impaired via the New Zealand Relay Service. You can contact us via NZ Relay using NZSL, Text Relay or Caption Relay as well as TTY services.

  6. 0800 897 951. Our english speaking Contact Centre in New Zealand can be contacted 24 hours a day, 7 days a week on 0064 9 357 3000 (International charges will apply). Local contact details: Calling from outside of Europe. Travel Agent website (Exclusive to Travel Agents only) www.airnewzealandtrade.com.

  7. Submit a complaint to Air New Zealand through their online form and receive a prompt response from their customer care team.

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