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How do I cancel my trip if I have cancellation protection? How do I make sure my flight time is current? How do I rebook my tickets when I have the Flexible Ticket service?
- Want to cancel your flight?
If you want to cancel your flight you can contact us by...
- Want to cancel your flight?
If you want to cancel your flight you can contact us by email or telephone. Note that the flight is not canceled until you have received confirmation from us. You need to contact us as early as possible! Different airlines have different rules for how late you can cancel.
If you want to cancel your flight you can contact us by email or phone. Note that the flight is not cancelled until you have received confirmation from us. Different airlines have different rules for how late you can cancel. You can also contact the airline directly to cancel your tickets.
Jeśli chcą Państwo zrezygnować z lotu, prosimy o kontakt e-mailowy lub telefoniczny. Uwaga: lot jest anulowany dopiero wówczas gdy otrzymają od nas Państwo potwierdzenie. Prosimy o kontakt możliwie jak najwcześniej.
If you wish to change or cancel your flight reservation, we will contact the airline on your behalf, although please keep in mind that airline rules vary from airline to airline and we cannot guarantee that the airline you are traveling with will be able to meet your request.
Wszystkie żądania zwrotu pieniędzy lub zmiany rezerwacji obsługujemy w kolejności ich wpływu, przy czym przewidywany czas obsługi jest dłuższy niż zwykle z powodu pandemii i zwiększonej liczby zgłoszeń. Dokładamy jednak wszelkich starań, aby udzielić pomocy w możliwie najszybszym terminie.
The 24-hour refund policy does not apply if you book your ticket via an online travel agency. For more information on the government rules, please visit the US Department of Transportation website here. To learn what restrictions apply when booking with us, please read the Travel Conditions here.
