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Get quick answers to your travel questions 24 / 7 with American’s virtual assistant or chat with us live. Click the 'chat bubble' to get started. Check out our frequently asked questions
- Receipts and Refunds
Customer service FAQs Send us a letter Mail to: American...
- Reservations and Ticket Changes
Worldwide phone numbers. You may be charged a service fee...
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- Customer Service FAQs
The 24-hour refund policy applies to all ticket types, but...
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- Receipts and Refunds
Worldwide phone numbers. You may be charged a service fee for trips ticketed by our Reservations offices, airport ticket counters, or travel centers in certain countries or regions. Not all international calls to American Airlines are toll-free.
Contact us online. Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number.
Email: american.support@aa.com; Phone: 800-621-8489; Be prepared to enter your 7-digit IATA number, or the 6-digit CART number for your contracted corporate account
Telephone: 1-877-4282228. Daily, 7am - 11pm: Eastern Standard Time (EST) Book hotels, cars and holidays. Enquire about refunds for flight bookings.
Whatsapp. If you are contacting us about an existing reservation, prepare its number in a prominent place before calling the consultant or, if you're filling in a form, remember to include your reservation number in your message - this way we will be able to provide you with faster and more efficient assistance.
Contact Information. Website: https://www.aa.com. Phone: +1 800-433-7300. READ MORE. Help, Tips, & Info on Airlines and Flying. Beyond the customer service info provided here for American airlines (AA), we have much more information to help guide you on your air travel: