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We're here to help. Manage your flight booking, find answers or provide feedback online. If your question or situation is complex, our friendly team is ready to assist you.
Sales, reservations & enquiries. Freephone: 0800 028 4149 (customer) Tel: +64 9 357 3000 (International charges will apply) Calling from overseas. TTY assistance is available for deaf and hearing impaired via Text Relay on. 18001 0800 028 4149.
Please use our online form to submit your feedback here or email us at flightcomment@airnz.co.nz. Accessibility Statement. Customer Relations. Tel: +64 (0)9 366 2929 Fax: +64 (0)9 256 3531 Hours: 9:00am - 5:00pm (NZ time), Monday to Friday. Feedback. Please use our online form to submit your feedback here. Postal address Air New Zealand ...
Our english speaking Contact Centre in New Zealand can be contacted 24 hours a day, 7 days a week on 0064 9 357 3000 (International charges will apply). Local contact details: Calling from outside of Europe.
Freephone (within NZ): 0800 737 000. Phone: +64 (0)9 357 3000. Deaf or hearing impaired? Assistance is available for the deaf or hearing impaired via the New Zealand Relay Service. You can contact us via NZ Relay using NZSL, Text Relay or Caption Relay as well as TTY services.
Message us. Visit our help section if you need assistance with changing a flight, adding a bag, updating your booking, or just about anything else. Find help here.
You can find your ticket number in the booking confirmation email we sent. It includes your e-Ticket, as a PDF attachment. Your ticket number is at the top left, next to your name. If you can't find that email, please contact us. If it's an Air New Zealand ticket we'll be able to help.
