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  1. You can do many of the things you call us about online or in the American app. It's easy and convenient – just find your trip using your 6-character confirmation code or log in to your AAdvantage ® account. Here are just a few of the things you can do online: Book, change or cancel your trip. Check in for your trip.

  2. Find the toll-free or local phone numbers for American Airlines customer service in different countries and regions. You can also manage your trip online or in the app without calling.

  3. Find out how to contact American Airlines customer relations online or by mail for your past travel feedback. You will need your confirmation code, ticket number, flight number and other travel details.

  4. Find the phone number and website of American Airlines customer service and support. Learn more about flights, reservations, baggage, pets, and frequent flyer program.

  5. American Airlines Group. 1 Skyview Drive, MD 8B351. Fort Worth, TX 76155. investor.relations@aa.com. (682) 278-0999. For Customer Relations inquiries, please visit: www.aa.com/customerrelations. Print this page. Email Alerts.

  6. Email: american.support@aa.com Phone: 800-621-8489 Be prepared to enter your 7-digit IATA number, or the 6-digit CART number for your contracted corporate account

  7. Contact us online. Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number.

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