Search results
Mon - Fri: 0600 - 2300 Central Time. Sat - Sun: 0900 - 1730 Central Time. Email inquiries, including messages sent to cargo@united.com or any specialty inboxes, will be accepted 24/7 with responses provided during the hours of operation.
The Cargo Solutions Team (CST) is dedicated to providing exceptional customer service regarding damage inquiries, acceptance issues, missing documents or cargo, delayed cargo, and more. Receive support from United Cargo by contacting our team, filing a claim, or reviewing our billing details.
Search for cargo airport station information or cargo facilities including addresses, hours of operation and pick up and drop off times. Learn about products, services, aircraft specifications and flight and truck schedules. Submit claims, trace request and more. Contact us and get contact information for United Cargo Sales offices worldwide.
United Cargo’s Customer Billing Portal, developed in partnership with FIS, offers non-CASS, U.S.-based customers a secure and easy-to-use platform for view and download statement of accounts, invoices, managing disputes and more.
Learn how to apply to ship with United Cargo or enroll to access online services for 24/7 digital booking and tracking. Find out the requirements and fees for becoming a Known Shipper and shipping certain types of cargo.
Talk with an agent. Our Help Center has FAQs & helpful information to assist you with changing/canceling your flight, refunds, using your credits, baggage policy, MileagePlus, seat/upgrades, etc.
From the My Cargo page, go to “Make Booking.” If you have already saved a booking template, you may select it here. Please note that the “Get Next” and “Cancel AWB” buttons do not function and should not be used. Make sure to fill out all required fields before clicking “Get Flights.”
