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Contact the NYC Department of Education. You can call: 718-935-2200 (Monday-Friday, 8 a.m.- 6 p.m.) 311 (24 hours a day, seven days a week) and let the operator know you have an education-related issue. TTY Services are available by calling 212-504-4115.
Contact Information. Get help with transportation questions and concerns from your school and other DOE offices. Know who to call, and how to stay informed. Technology for families. Access all your DOE applications – TeachHub, Google, iLearnNYC, Microsoft Office, Zoom, and more–from one place. Need technical support?
See Transportation Rights for what you and your child can expect from DOE transportation services. See Transportation Guide for a summarized introduction to transportation options, eligibility, and more. Contact Us.
Transportation Resources for Schools. Public, non-public and preschool personnel and administration can use this page to access applications, forms and Office of Pupil Transportation (OPT) policy and procedure information.
You want to know your child's bus route information; this information is also found in the New York City Schools Account (NYCSA). You need to request busing for your child, or make a change in your child's current busing.
The main switchboard number is (718) 935-2200. Open Monday–Friday, 8 am to 6 pm. 311. For general information about your school zone, enrollment, 3-K or pre-kindergarten (pre-K) registration and gifted and talented programs that you can’t find on the DOE’s website, call 311 and say “schools”, 24 hours a day, seven days a week.
The DOE’s Office of Pupil Transportation (OPT) coordinates transportation services for public, charter, and nonpublic schools located in New York City and in surrounding areas up to fifty miles outside of NYC.
