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  1. You'll find their customer service contact number, email address and other ways to get in touch in your booking confirmation email. Need help remembering who you booked with? Check your email for a booking confirmation – it should have been sent when you made your booking.

  2. Complaints Against RBI. Banks. Click here to file a complaint against any Regulated Entity (banks, NBFCs, System Participants) Against RBI. NBFCs. Reserve Bank – Integrated Ombudsman Scheme. Prepaid Payment Instruments (PPI) Addresses of the RBI Ombudsman.

  3. Email addresses we’re currently seeing being used for scam purposes include, but are not limited to: Arjun@skysccanner.co.uk (note the extra c in skyscanner.net), traveldesk0011@gmail.com, support@Skyscanner.com.uk and support@skyscanner-flights.co.uk.

  4. Lodge your complaint with the Banking Ombudsman of Reserve Bank of India. You can fill up this online complaint form with details of complaint, bank's name against whom you wish to file a complaint, phone numbers, bank account details, etc.

  5. Contact your bank to see if they can help with regards to a charge-back or to cancel the transfer as soon as possible. If you're in the UK, you should also report fraudulent activity to Action Fraud. If you're in India, report the incident via the National Cyber Crime Reporting Portal.

  6. If you've been blocked during normal use, please send us your IP address (this website may help: http://www.whatismyip.com/), the website you’re accessing (e.g. www.skyscanner.net) and the date/time this happened, via the Contact Us button below and we’ll look into it as quickly as possible.

  7. National Helpline No. 180042500000. CGRS – Customer Grievance Redressal System. Complaints through SMS: For Registering complaint by SMS- Send SMS to 56677 by typing COMPLAINT. Grievance Redressal – Scheme for grant of ex-gratia payment of difference between compound and simple interest.

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