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Use this article if: You want to know Windows 10 compatibility details for McAfee products, and the customer service available for these products. NOTE: To learn about our support for Windows 11, see Windows 11 compatibility details for McAfee software. Windows 10 was first released in 2015.
Step 1 — Run McAfee Diagnose & Repair Tool (PC only) Step 2 — Try updating through an alternative internet connection. Step 3 — Configure your network connection to obtain settings automatically. Step 4 — Renew your IP address. Step 5 — Reinstall your McAfee software.
Learn why you are unable to download or install McAfee software to Windows PC and how to fix it.
If you see the Add a device you want to protect screen, click Download on this device. On the next screen, click Download. Read and accept the license agreement , then click Download. Double-click the downloaded file to start the installation. Follow the instructions to complete the installation.
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You might see an Installation incomplete error when you try to install a McAfee app such as LiveSafe or Total Protection on your Windows computer. If you see this message, the installation has failed and you'll need to fix the cause of the error before you can install your McAfee software.
The Software Install Helper fixes most installation issues on Windows. After running it and following the steps shown in the video, your McAfee software must be successfully installed. If the Software Install Helper didn't fix the problem, follow these next steps:
