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16 mar 2022 · The right choice of words, polite tone, and body language are the key to making polite complaints. Also, complaining in a way that sounds like you are giving an opinion or requesting a solution can help you complain without sounding rude.
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Complaints and Annoyances Lessons. 5 Cracking Complaints and Annoyances Language and Speaking Activities (PDF) 10 Invitations and requests: accepting and refusing activities. 9 classroom requests exercises (PDF) Travel problems vocabulary and speaking exercise with pictures (PDF) Talking about restaurant problems – worksheet with pictures (PDF)
Analyze the strategic role of customer service in creating sustainable business models. Explore a range of ESL discussion questions on complaints, covering customer service, communication strategies, and problem-solving, for levels A2 to C2.
